Business hours and holidays
Define company availability and the timing context used by lead offers.
Keep intake always on while aligning acceptance windows to the hours your team can actually respond.
Why it matters
Leads arrive at all hours, but your team does not work at all hours. Business hours and holidays let HoneyFalcon apply the right acceptance timer for the moment a lead arrives, so offers do not quietly expire while the operation is intentionally closed.
See it in HoneyFalcon
Step 1 of 3: business hours and company timezone.
Step 2 of 3: holiday schedule editor.
Step 3 of 3: offer context selected by the configured schedule.
Align acceptance to when your team works
Set the week and its exceptions
Define the local working interval for each day, and record holiday or closure dates before they affect live routing.
Intake keeps running outside these hours; the schedule only decides which acceptance window applies, not whether leads are captured.
Apply the right timer automatically
You set the acceptance window for business hours and the window outside them independently, and HoneyFalcon applies whichever fits the moment a lead arrives.
That lets you promise a response speed your team can actually keep, without anyone manually pausing distribution at night or on a holiday.
Record a closure date before it arrives — the schedule chooses the acceptance window, so an unlisted holiday would still apply working-hour timing.
Your schedule is ready when
- Every working day carries the intended local interval.
- Closure dates are recorded before they affect live routing.
- The applicable acceptance window matches whether the moment is inside or outside working hours.