Tom Hale

Fresh interest needs a clear next move

Tom spends much of his day between appointments. A lead sitting in a shared inbox had no clear owner, and checking the queue repeatedly took attention away from the conversations already in front of him.

An assignment he can act on

When eligible routing assigns a lead, HoneyFalcon starts the response window and can bring the offer to his attention through a PWA push. Tom can open the offer on mobile and accept or reject it without returning to a desk.

Less queue watching

Tom knows which lead is his and how long he has to respond. If it is not accepted within the window, the routing path can continue, so the wider team does not depend on one person noticing every opportunity.